List of popular FAQs

What is Nightwatch?

• What is Nightwatch and why should I use it?

• What are the price plans for Nightwatch?

Managing URLs

• How can I add an IP as a URL?

• What does the "URL has already been taken" error mean?

Keywords

• How can I see the rank of a keyword when I first added it in Nightwatch

• Why do my rankings drop dramatically?

• Can we edit keywords?

• How can I track keywords with multiple different countries, locations, languages, search engines, and devices?

• Can I force or manually refresh keyword rankings update?

• How Nightwatch displays the main "Rank" data?

• I'm trying to delete the keyword, but it always appears back on my list. What's the problem?

• How do you calculate average position, search volume, click potential, and search visibility index?

• Why is my Local Pack not showing up?

• How do you measure the Top 3, 10, and 100 for keyword distribution?

• Why do I get these error messages: "base Keyword limit exceeded" when I try to add new keywords?

• Why is my website not ranking for any of my keywords?

• Why are my rankings inaccurate? Can you fix it?

• How do I know if the recent on-site optimization resulted in my keyword rankings' gains or losses?

• How can I track different types of keywords separately with their respective dashboards?

Tracking Competitors

• How can I compare my competitor’s rankings vs. my rankings under a common chart?

Backlinks

• Can I add backlinks manually?

• How can I disable backlink discovery for specific URLs?

• Why are there no new backlinks being reported, and why couldn't I add new backlinks?

• How do I export my backlinks data?

• How do I increase my backlinks limit?

• How can I view the number of backlinks acquired under a specific timeframe?

Site Audit

• How do I index my website or a specific page?

• Is there a limit number of times I can crawl the site audit?

• How can I filter pages which have broken links, missing titles, page server errors, and other discrepancies?

• How do I know if my website or a specific page is indexed in Google?

• How can I check the number of 404s and 403s on my website?

Reports

• How can I share my data to clients without adding them as a user?

• Can I create a global report for all my websites account-wide?

• Can I change the settings of the daily ranking report for my account, or disable it?

• I just added my keywords, and when I try to download the report, it comes out empty. Why?

• How can I automate daily reports of my keyword ranking and backlinks?

Integrating with Google Analytics and Google Search Console

• I'm getting error messages when trying to connect my GA account. What can I do?

White-Label

• How many white-label reports can I create?

• How can I create professional-looking SEO reports with my logo on them?

API

• How can I test the API on my trial account?

Account and Profile Management

• I haven't received my confirmation email. Please help!

Payment and Plan Management

• How are URLs, keywords, backlinks, site audit pages, white-label reports counted with a Nightwatch plan

• I just upgraded my plan, and you charged me again for the new plan. How can I get a refund for my previous plan?

• How do I fix this error: "A general error has occurred with Cardinal." or a "connection was reset"?

• Can I extend my trial period?

• Do I have to sign a long-term contract?

• How can I reduce the price of a plan? Do you provide any discounts/coupons?

• I cannot add my company card because I don't have a VAT. What can I do?

• Do you have an affiliate program?

User Interface Management

• Do you have a mobile app?