For users with the old payment platform
You can cancel an active subscription with these steps:
Log in to your account,
Click on the "..." icon at the top-right corner of the navigation menu,
Choose 'Upgrade' from the drop-down,
Click the grey "Cancel subscription" button:
For users with the Stripe payment platform
We're slowly rolling out a new payment platform for users. If you're seeing that the above method and screenshot does not apply to you, then you should be able to cancel with this method:
Click on the "..." icon at the top-right corner of the navigation menu,
Click "Settings",
And then, access the "Billing" page of the account,
Click the blue "Manage Stripe Billing" button,
Click "Cancel plan"
Note: We do not grant refunds for the canceled subscriptions as per our terms of service. |