Nightwatch.io is committed to providing a seamless experience for our users. To enhance our bug reporting process, we've integrated Bird Eats Bug, a tool that makes reporting technical issues quick and efficient.
This guide outlines the benefits of using Bird Eats Bug and provides a step-by-step walkthrough for our customers.
Key Benefits
Efficient Issue Capture: Bird Eats Bug allows you to record your screen, capturing bugs as they happen without the need for complex explanations.
Automatic Data Collection: The tool collects essential information like console logs, network requests, and browser environment details, providing our developers with comprehensive data for quicker issue resolution.
Easy-to-Use Interface: With a user-friendly interface, Bird Eats Bug is accessible to all users, regardless of technical expertise.
Faster Resolution Times: Streamlined reporting leads to quicker understanding and resolution of issues by our technical team.
Step-by-Step Guide to Using Bird Eats Bug
Access Bird Eats Bug
Find the Bird Eats Bug tool integrated within your Nightwatch.io dashboard at the bottom left.
Start Recording
Click on the Bird Eats Bug icon to start recording.
Perform the actions that lead to the bug. Bird Eats Bug will capture your screen along with important backend data.
Stop and Submit
Once you’ve captured the issue, stop the recording.
You can add a brief description of the problem if needed.
Automatic Report Generation
Bird Eats Bug automatically generates a report with the recording and collected data.
Review and Send
Review the information, ensuring that the bug is clearly demonstrated in the recording.
Click ‘Send’ to submit the report directly to our technical team.
Follow-Up
Our team will review your report and may reach out for additional information if needed.
You'll receive updates as we work on resolving the issue.
Tips for Effective Reporting
Be Clear: Ensure the recording clearly shows the steps leading to the issue.
Provide Context: While optional, adding a brief description can provide additional clarity.
Stay Updated: Keep an eye on your email for any follow-up communication from our team.
With Bird Eats Bug integrated into Nightwatch.io, reporting bugs is now more straightforward, ensuring quicker resolutions and enhancing your overall experience.
Your feedback is crucial in helping us maintain and improve our platform.
For any questions or further assistance, please contact our support team at [email protected].